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| About Us Here at St Nicholas Patisserie we are totally dedicated to your complete satisfaction. If you have any suggestions or comments please email us using the link on the store page. Our Contact details: St Nicholas Patisserie 737 Garratt Lane Wandsworth LONDON SW17 0PD United Kingdom Phone: 020 8947 6411 Email: sales [at] stnicholaspatisserie [dot] co [dot] uk VAT Number GB 858 5891 58 |
| Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept all major debit and credit card payments as well as Nochex online payments. We can only accept payments from within UK and for the time being we can deliver cakes and party food only to the certain areas specified under Shipping & Handling section further down this page. When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. Our terms do not affect your statutory rights. |
| Shipping And Handling Delivery Area and Costs You can either collect you order from our shop at 737 Garratt Lane Wandsworth LONDON SW17 0PD and pay nothing, or we can deliver your order to your door. However our delivery area at the moment covers only parts of Berkshire and Surrey as explained below. Where can we get to? Because we know how vulnerable cakes can be if they are in the wrong hands, we have spent a lot of time trying to find courier partners that we can be sure will look after your cakes as tenderly as we do... And we're still looking! That's why for the time being, unfortunately we can't cover the whole of UK. The delivery area for cakes and party food we can cover at the moment includes part of Berkshire and Surrey as follows:
The cost of the delivery to the above areas is a flat fee of £5.95. So the more you order the better! All cakes are packed carefully in a presentation box and if you require, with a free gift card message from the sender. What about the rest of the UK? One day, but not at the moment. Sorry. |
| Delivery Schedule Free Collection You may collect your order free of charge from our store at 737 Garratt Lane Wandsworth LONDON SW17 0PD on the day you have specified in the "Required Date" field. Our opening hours are Monday to Friday 7am-3:30pm. We are closed on Saturdays and Sundays. If for some reason you are unable to collect on the day specified, we will hold the cake for you for another day but we cannot be held responsible for its freshness. Unfortunately we cannot keep your orders for party food over night. Delivery - All items except Cakes and Party Food For all order excluding cakes and party food, we dispatch your order right away. It will normally take two to three working days for the orders that are dispatched in this way to be delivered to you. Delivery - Cakes and Party Food We deliver your orders for celebration cakes and party food on the date you select in the "Required Date" field when you place your order. However please note that you must give us sufficient notice when you place your order as follows:
Please also note that although your cakes will be delivered on your chosen delivery date, however we cannot offer exact delivery times. Therefore if you require your cake for a specific time you'd better choose a delivery date for the day before. Where ever possible order your wedding cake for the day before. All our cakes, except those with fresh cream, keep perfectly fresh in a cool dark place for at least three days. The fresh cream cakes must be kept refrigerated and consumed within three days. Sundays and Public/Bank Holidays At the moment we do not deliver on Sundays and Public/Bank Holidays. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges Cakes are zero-rated and therefore all our cake prices do not include VAT. Other goods however, may include VAT; for such items, when the orders are made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free. |
| Credit Card Security We don't carry out any on-line transaction processing. Nochex Online Payment Services carries out all debit/credit card transactions on our behalf and they don't pass any of your card details to us. Transactions will be subject to any terms and conditions Nochex may impose. If you wish to review their Privacy Policy you can find it at http://www.nochex.com/privacy/ When you enter your card details on Nochex web pages, the data is encrypted using 128 bit encryption, and is only decrypted after it reaches their servers. In the unlikely event that your payment card is used fraudulently to make a purchase, you are entitled to cancel the said payment. |
| Guarantee We guarantee your satisfaction. We work very hard at St Nicholas Patisserie to ensure your total satisfaction with our products. If you are not entirely satisfied with any product purchased from us, let us know and we will endeavour to deal with your concern as effectively and efficiently as possible. We work very hard to produce the very best quality of product and service. Consequently, we have built up a large and loyal customer base who use St Nicholas Patisserie regularly. Therefore in the unlikely event that you are not entirely happy with our products or service, please contact us as soon as possible. Our contact details are listed above. We will contact you within 6 hours of receipt of your mail. |
| Reaching Us If you need to reach us, please email us using the "Contact Us" link on the store page, alternatively, you can call us on 020 8947 6411 (International +44 020 8947 6411) or write to us at St Nicholas Patisserie 737 Garratt Lane Wandsworth LONDON SW17 0PD United Kingdom |
| Privacy Policy Here at St Nicholas Patisserie we are committed to protect and safeguard privacy of our customers. We know that your information is important and value the trust that you place in us by using this website. You can be assured that any personal data we collect about you will only be used in accordance with this privacy policy and in full compliance with the Data Protection Act 1998. What data we collect and what for? We don't collect or process any sensitive data about you. We will only ask you for the minimum necessary information to allow us to provide you with the goods and services you buy from us. This include: a. Your name and title b. Your contact information including address, phone and email In addition to the above we may also ask you to provide some additional information to help us improve our products and services to better suit your requirements. This include: c. Demographic information such as postcode, preferences and interests d. Other information relevant to customer surveys and/or offers Data collected by our site is only used to: a. Take and fulfil your orders b. Administer and enhance the site and service c. Issue a unique identifier (e.g. customer login) d. Monitor customer account status beyond that required for individual purchases We won’t disclose your information to third parties other than when are required by law to do so or when order details are processed as part of the order fulfilment - for instance when we use a courier service for delivering the goods you have ordered. In this case, the third party will not disclose any of the details to any other third party. Security We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. It is important for you to protect against unauthorised access to your password and to your computer. Be sure to log off when you finish using a shared computer. Use of Cookies Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Your rights to see and update your personal data You may request details of personal Information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the Information held on you please send us an email via the "Contact Us" section in this site, or write to us at the above address. If you believe that any Information we are holding on you is incorrect, incomplete or out of date, please send us an email or write to us at the above address. We will correct any Information found to be incorrect as soon as possible. However, we cannot delete user information because of legal, regulatory and accounting requirements. |
| Returns Policy We work hard at St Nicholas Patisserie to ensure your total satisfaction with our products. Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm, however, please note that the 7 day cancellation rights under Distance Selling Regulations do not apply as the goods sold are perishable. Cancellation
Changes and Alterations
Damaged Goods
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| Remittance Terms We accept most major debit and credit cards including MasterCard, Visa, Solo, Switch/Maestro, Visa Electron and Visa Debit (Delta). We also accept Nochex electronic payments. We can only accept deposits on wedding cakes. 50% is due on order and the remaining balance is due two weeks prior to delivery. To find out more please call us on the above number. |
